Shipping policy

DELIVERY

We use a range of delivery methods, and the costs are as follows: free delivery on all orders within EU (delivery by DHL, UPS or TNT). Any items that are listed as “in stock” on the website will be delivered to you within 7 working days. If you have any queries, or are in an exceptional hurry please email us to info@isjewellery.com and we will do our best to help you.

For occasional shippings outside EU, customers will be responsible to cover the costs of any applicable customs taxes or charges of any purchased items being imported into the respective Country.

EXCHANGES

Exchanges are free of charge within 14 days after delivery and possible up to 28 days after delivery with a 25% charge of the order. All shipping costs are at the buyer's expense.

 

RETURNS & REFUNDS 

Returns can be processed within 14 days after delivery with 100% refund and possible up to 28 days after delivery with a 50% charge of the order. When returning the products, shipping costs are at the buyer's expense.

Returned items must still be in their original packaging.
Items can be returned if unworn and unused.